Well,
for starters, Quarterbacks are backbone players of the offense line in
the American football. It's their responsibility to handle the
football through the game, call plays and make decisions during the
game. However the game is concentrated on the other players - tacklers,
guards and so on.
Today's MSP
market is quite similar to the football game. All the major players in
the current market are focused on Network Monitoring, Desktop
Management and a very basic helpdesk.
Among these, the Network
monitoring modules are on the offensive line - monitoring,protecting,
engaging and
passing data / tickets to the quarterback (Helpdesk). System
Management, Patch Management and Remote Management are like running
backs and wide receivers. The Helpdesk Module is like the quarterback
player who controls the whole game. So the need of the moment for the
MSPs is a strong help desk which controls the various accounts in your
business.
And, ManageEngine
ServiceDesk Plus MSP is just what you need - it's an integrated service
desk with features to manage multiple accounts at ease. It has complete
Incident Management module, Knowledge Base, Service Level Agreements,
Asset Management module, Remote Control and more. With ServiceDesk Plus
MSP you can reduce the complexity in handling multiple accounts and
squeeze out the best results you need
Arvind.
